Responsible Gaming

Responsible gaming at Solcasino on sol-ca.com is based on the principle that gambling must remain a form of entertainment, not a way to make money or solve financial problems. Our goal is to help you make informed, conscious decisions about when, how, and how much you play, and to ensure that participation in our games remains voluntary, enjoyable, and under your full control.

Solcasino, operated by GALAKTIKA N.V. under Curaçao licence 8048/JAZ2016-050, is committed to providing tools, information, and direct support so that every player in Canada (outside Ontario, where we are not locally licensed and access may be restricted) can manage their activity safely. If at any point you feel your gambling may no longer be under control, our support team is available 24/7 at [email protected] to provide guidance and to help you use our protection tools, including limits and self-exclusion.

Risk Awareness

Gambling involves financial risk and can lead to harm if not managed responsibly. Being aware of early warning signs allows you to act before problems develop into addiction. The following behaviours may indicate a risk of problematic gambling:

• Spending more time or money on Solcasino than you originally planned, and frequently chasing losses with additional deposits.
• Thinking about casino games, strategies, or previous sessions when you are at work, with family, or engaged in other activities.
• Increasing bet sizes or deposit amounts to experience the same level of excitement as before.
• Borrowing money, using funds intended for bills or essential living costs, or using credit to continue gambling.
• Hiding or minimizing your gambling activity from family, friends, or colleagues.
• Feeling guilt, anxiety, irritation, or depression after gambling sessions, but continuing to play despite these emotions.
• Finding it difficult to stop playing during a session, even when you intend to finish or when you have reached your personal limit.

Self-assessment test

Ask yourself the following questions honestly. They are not a medical diagnosis, but a simple tool to help you reflect on your behaviour:

• Do I often gamble longer than I planned when I log in to sol-ca.com?
• Have I tried to win back money I lost by depositing and playing again on the same day?
• Have I ever used money intended for rent, bills, groceries, or other essentials for gambling?
• Do I feel the need to increase my stakes or play more frequently to achieve the same excitement?
• Have friends or family expressed concern about how much or how often I gamble?
• Do I feel restless, irritable, or upset when I try to cut down or stop gambling?
• Do I feel guilty or ashamed after gambling, but still return to play?

If you answered "yes" to several of these questions, we strongly recommend that you consider using our limit and self-exclusion tools, and contact professional support services listed below in the Support Resources section.

Limits & Tools

To help you maintain control over your activity at Solcasino, we provide configurable tools in your personal account on sol-ca.com. These tools allow you to pre-define how much time and money you are prepared to spend.

Deposit limits

You can set daily, weekly, and monthly deposit limits to control how much you can add to your account within a given period.

1. Log in to your account at sol-ca.com using your standard credentials.
2. Go to the "Profile" or "Account" section and select "Responsible Gaming" or "Limits".
3. Locate the "Deposit Limits" area. You will see separate fields for:
   • Daily limit (24-hour period)
   • Weekly limit (7-day period)
   • Monthly limit (30-day period)
4. Enter the maximum CAD amount you are comfortable depositing for each period (for example: daily CAD 50, weekly CAD 150, monthly CAD 400). Ensure these amounts correspond to funds you can afford to lose.
5. Confirm your settings by clicking "Save" or "Apply". You may be asked to re-enter your password or confirm via e-mail for security reasons.

Once a limit is active, you will not be able to deposit beyond that threshold within the defined period. Lowering limits generally takes effect immediately. Increasing or removing limits may be subject to a mandatory cooling-off period (for example, 24 hours) to prevent impulsive changes. Details are available in our Terms & Conditions at https://sol-ca.com/en/terms-and-conditions.

Time spent limits and session controls

To manage how long you play during each visit, you can use our time-based control tools.

• Session timer: In your "Responsible Gaming" settings, you can enable a session timer and specify the maximum duration of a continuous gaming session (for example, 60 or 120 minutes). Once this time is reached, you will receive a clear on-screen notification and may be logged out automatically or prompted to take a break.
• Reality checks: You may enable periodic pop-up messages (for example, every 30 or 60 minutes) that show:
  • How long you have been logged in
  • Your net result (approximate wins/losses) during the session
  • Options to "Continue Playing" or "Log Out"

Time-Out (Short Breaks)

If you feel that you need a short, preventive pause, you can activate a Time-Out (also known as a short-term break) for 24 - 72 hours.

1. Log in and open "Profile" -> "Responsible Gaming" -> "Time-Out" (or similar title in your account menu).
2. Select the duration of your break. Common options include:
   • 24 hours
   • 48 hours
   • 72 hours
3. Carefully read the explanation of what Time-Out means (no access to deposits, bets, or bonuses during the selected period).
4. Confirm your choice by clicking "Activate Time-Out". You may receive an e-mail confirmation to the address registered on your account.

Once the Time-Out is active, you will not be able to place bets or claim bonuses until it expires. You may be able to log in only to review account information or request withdrawals, subject to internal risk controls and applicable Terms & Conditions. Time-Out cannot normally be cancelled early.

Self-Exclusion

If you believe that your gambling has become problematic, or you are at serious risk of harm, self-exclusion is a stronger measure than Time-Out. It prevents you from using your Solcasino account on sol-ca.com for a defined period, or permanently.

How to activate self-exclusion

1. Log in to your account, if you still have access, and go to "Profile" -> "Responsible Gaming" -> "Self-Exclusion". If you cannot log in, contact us at [email protected] and request self-exclusion manually.
2. Review the available self-exclusion periods. Typical options include:
   • 6 months
   • 1 year
   • 2 - 5 years (if available)
   • Lifetime (permanent exclusion)
3. Select the desired exclusion period. We recommend choosing a longer period if you have already experienced harmful consequences or attempted unsuccessfully to reduce play.
4. Read the explanatory text describing:
   • What services will be blocked
   • Your rights to withdraw remaining balances (if any)
   • The irreversibility of your decision during the selected period
5. Confirm your decision by clicking "Self-Exclude" and, where prompted, by entering your password or a code sent to your e-mail address.

Consequences of self-exclusion

• Access to account: During self-exclusion, you will not be able to log in to your account for gambling purposes. In certain cases, limited access may be provided only for withdrawal of any remaining real-money balance, subject to identity verification and anti-fraud checks, and to applicable Terms & Conditions.
• Deposits and betting: Deposits, wagers, and participation in promotions or tournaments on Solcasino will be blocked for the entire exclusion period.
• Bonuses and marketing: We will take reasonable steps to stop sending you marketing communications related to gambling. You may still receive transactional or legally required messages (e.g., about withdrawals, account verification, or policy updates).
• Refunds and balances: Refunds are not guaranteed and are handled according to our Terms & Conditions and the applicable licence in Curaçao. You may request withdrawal of any eligible, unobstructed real-money balance at the time of exclusion. Funds connected to bonus abuse, fraud, or chargebacks may be withheld according to our general rules.
• Re-opening an account: For fixed-term self-exclusions, your account will remain blocked until the chosen period ends. In some cases, reactivation may not be automatic and may require a written request and an additional cooling-off period. Lifetime exclusions are generally not reversible.

If you want to discuss which tool is most appropriate (Time-Out or self-exclusion), you can contact our support team at [email protected]. We may also refer you to independent counsellors in Canada for further help.

Support Resources

Professional, confidential support is a crucial component of responsible gaming. In addition to the tools available on sol-ca.com, we strongly encourage you to consult independent organisations, especially if you experience financial, emotional, or relationship problems related to gambling.

Local support in Canada

Each Canadian province and territory manages its own gambling support services. The following resources are commonly available to Canadian residents. Availability, hours, and languages may vary; please consult the websites for the most up-to-date information.

• Canada-wide / General information
  • Responsible Gambling Council (RGC)
    Website: https://responsiblegambling.org
    Description: Independent non-profit organisation providing education, tools, and links to local help resources across Canada. Content mainly in English, with some materials in French.
• Ontario (note: Solcasino is not licensed by AGCO or iGaming Ontario and access may be restricted; support is still relevant to residents)
  • ConnexOntario
    Phone: 1-866-531-2600 (24/7, confidential)
    Text: "CONNEX" to 247247 (hours may vary)
    Website: https://www.connexontario.ca
    Languages: English, with access to translation services.
• British Columbia
  • BC Responsible & Problem Gambling Program
    Phone: 1-888-795-6111 (24/7, confidential)
    Website: https://www.bcresponsiblegambling.ca
    Languages: English, with some resources in other languages.
• Alberta
  • Alberta Health Services - Addiction Helpline
    Phone: 1-866-332-2322 (24/7, confidential)
    Website: https://www.albertahealthservices.ca
    Languages: English, interpreter services on request.
• Quebec
  • Info-Social 811 / Gambling help
    Phone: 811 (select appropriate option, within Quebec)
    Website: https://www.quebec.ca/en/health
    Languages: French and English.
• Other provinces and territories
  • Most provinces (e.g., Manitoba, Saskatchewan, Nova Scotia, New Brunswick, Newfoundland and Labrador, Prince Edward Island) and territories (Yukon, Northwest Territories, Nunavut) provide gambling helplines and addiction services through regional health authorities. We recommend consulting your provincial government website or contacting local health services for accurate, up-to-date information.

These services are independent from Solcasino, confidential, and free of charge. They can assist you with counselling, information about in-person or online therapy, and referrals to local treatment programs.

International support organisations

Self-exclusion schemes by country

In addition to the self-exclusion options available on sol-ca.com, many countries operate centralised exclusion registers. If you reside or spend time in one of these countries, you may consider registering:

• United Kingdom - GamStop
  GamStop allows players to self-exclude from all participating UK-licensed online gambling operators.
  Website: https://www.gamstop.co.uk
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  A national register that prevents registered individuals from accessing licensed gambling services in Spain.
  Information: via https://www.ordenacionjuego.es
• Other jurisdictions
  Several EU and non-EU countries (e.g., Italy, Sweden, Denmark) have similar schemes. If you are located abroad, consult the relevant national gambling authority websites.

Please note that these external schemes do not automatically apply to offshore sites such as Solcasino, which operates under a Curaçao licence. You should therefore combine our internal self-exclusion with any relevant national scheme where available.

Blocking software and apps

Technical blocking tools can help you restrict access to gambling content on your devices:

• Gamban - Software that blocks access to most gambling websites and apps on the devices where it is installed.
  Website: https://www.gamban.com
• BetBlocker - Free blocking software for multiple platforms, allowing you to restrict access to gambling content for selected durations.
  Website: https://www.betblocker.org
• Parental control / host file blocking - General content filters and router-level controls that can be configured to block gambling-related domains.

Family and affected others

Gambling problems affect not only the person who gambles but also family, partners, and friends. Many of the organisations listed above offer dedicated support for affected others, including counselling, group programs, and educational materials. All external services presented here are independent from Solcasino / GALAKTIKA N.V., and contact with them is confidential.

Confidentiality note: When you reach out to Solcasino via [email protected] or external services, your situation will be treated with respect and discretion, subject to applicable laws and our Privacy Policy. We may be required to share information with authorities only where mandated by law (for example, in cases of fraud, money laundering, or serious safety concerns).

Help for Family

If you are worried about a relative or friend who may have developed a gambling problem, your support and understanding can be crucial. At the same time, it is important to protect your own wellbeing and set clear boundaries.

How to start the conversation

• Choose a calm, private moment, away from gambling triggers or heated disputes.
• Use "I" statements, such as "I feel worried about you" rather than accusations like "You always gamble".
• Focus on specific behaviours (missed bills, secrecy, mood swings) and how they affect you and the family.
• Listen without judgment, allowing the person to express their perspective, fears, or shame.
• Avoid arguments about individual losses or wins; instead, discuss long-term patterns and consequences.

Encouraging them to seek help

• Suggest completing a self-assessment test or contacting a helpline together (for example, the provincial resources listed above or the Responsible Gambling Council).
• Offer to sit with them while they contact a counsellor, join an online chat, or attend a first group meeting.
• Propose practical steps such as:
  • Setting limits or self-exclusion on their Solcasino account
  • Installing blocking software (Gamban, BetBlocker) on shared devices
  • Separating household finances and creating a transparent budget

Support resources for family members

• Gam-Anon - Support groups for family and friends of problem gamblers.
  Website: https://www.gam-anon.org
  Provides meetings, forums, and literature for affected others.
• Gambling Therapy - Family & Friends forums
  Website: https://www.gamblingtherapy.org
  Offers moderated forums and live support for relatives and partners.
• Local community and mental health services
  Provincial health services in Canada often provide family counselling and addiction support. Contact your local health authority or family doctor for referrals to licensed psychotherapists and support groups.

Recommended next steps

• Encourage the person to speak with a licensed psychotherapist, psychologist, or addiction specialist experienced in gambling-related disorders.
• Where there is immediate financial or emotional crisis, contact a provincial addiction helpline (such as ConnexOntario or the Alberta Addiction Helpline) or a general crisis line.
• Take care of your own wellbeing: seek support groups for family members, set financial boundaries, and consider professional counselling for yourself if the situation is affecting your mental health.

While Solcasino cannot provide clinical treatment, our support team can assist with technical protective measures (limits, self-exclusion) when requested by the account holder, and provide information about independent resources.

Operator's Commitment

Solcasino, operated by GALAKTIKA N.V. (registration no. 140803, Curaçao), is committed to promoting responsible gaming for all users of sol-ca.com, including players accessing from Canada (outside Ontario). Our internal procedures are designed to detect potential risk behaviour and to intervene in a proportionate, respectful manner.

Internal risk checks and behaviour analysis

• Monitoring of activity patterns: We may review aggregated and pseudonymised account data to identify:
  • Unusually frequent deposits or rapidly increasing deposit amounts
  • Extended continuous play sessions without breaks
  • Repeated attempts to deposit after failed payments
  • Regular chasing of losses or abrupt changes in betting behaviour
• Automated alerts: Our systems may trigger internal alerts when certain thresholds or combinations of indicators are met. These alerts are assessed by trained staff who may:
  • Send non-intrusive, informative messages suggesting breaks or limit tools
  • Temporarily restrict certain features, in line with our Terms & Conditions
• Reality-check communications: We may display on-site warning messages when we detect prolonged sessions, reminding you of your playing time and encouraging you to log out or set limits.

When we may contact you

Subject to our Privacy Policy and applicable data-protection laws, our responsible gaming or customer support team may contact you if we identify patterns that suggest elevated risk, for example:

• A significant, sudden increase in deposits or stakes over a short period.
• Repeated failed deposit attempts combined with high-frequency sessions.
• Direct expressions of distress or loss of control in your communications with support.

In such cases, we may:

• Reach out by e-mail (using, for example, [email protected]) or on-site messages to:
  • Offer information about responsible gaming tools
  • Encourage you to set or reduce limits, or to consider self-exclusion
  • Provide links to independent help services (such as the Responsible Gambling Council)
• In severe or repeated cases, apply temporary restrictions or initiate a cooling-off period, in accordance with our licence obligations and Terms & Conditions.

Important: While we make reasonable efforts to monitor and intervene, you remain primarily responsible for your own gambling decisions and for using the tools we provide. Our services are regulated under the Curaçao licence 8048/JAZ2016-050, and we do not hold a Canadian provincial licence. Nothing in this policy limits any mandatory rights you may have under applicable Canadian consumer protection laws, to the extent those laws apply.

Updates

Responsible gaming practices, regulatory requirements, and internal procedures may evolve over time. Solcasino therefore reserves the right to amend this Responsible Gaming page to reflect:

• Changes in Curaçao regulatory requirements and directives from Antillephone N.V. and the Curaçao Gaming Control Board (https://gamingcontrolcuracao.org).
• Developments in Canadian market standards and recommendations issued by organisations such as the Responsible Gambling Council (https://responsiblegambling.org).
• Updates to our internal risk-management procedures, tools, or technical capabilities.

We will inform players of material changes to this policy through one or more of the following channels:

• E-mail notifications sent to the address registered on your Solcasino account.
• Prominent notices or banners on https://sol-ca.com/en/responsible-gaming and/or on the main site.
• Links to updated policies in the footer of https://sol-ca.com, including our Terms & Conditions, Bonus Policy, and Privacy Policy.

By continuing to use our services after such updates become effective, you confirm that you have read and understood the revised policy. Where legally required, we may request explicit renewed consent for certain changes (for example, those related to personal data processing). For verification purposes, you should regularly review this page.

Last updated: 06 November 2026

Contact & Feedback

If you have questions about responsible gaming, need help using our protection tools, or wish to provide feedback about your experience, you can contact our dedicated support team.

• E-mail (Responsible Gaming / Customer Support): [email protected] (24/7, primary contact for Canadian players)
• E-mail (Complaints / Escalations): [email protected] (for formal complaints, which may be forwarded to the master licence holder or relevant bodies in accordance with our dispute resolution procedure and Curaçao regulations).

If a telephone contact becomes available in the future, it will be published on our Responsible Gaming page and in our Terms & Conditions. At present, support is provided primarily via e-mail and on-site chat where available.

Feedback and self-control requests

To request assistance with self-control measures (limits, Time-Out, self-exclusion), please:

1. Write from the e-mail address registered on your Solcasino account to [email protected].
2. Include the subject line "Responsible Gaming Request - ".
3. Describe clearly which measure you want to apply (for example: deposit limit, session limit, 48-hour Time-Out, 6-month self-exclusion), and provide any relevant details (desired amounts, timeframes, reasons).

Where an online feedback or contact form is available on sol-ca.com, you may use it to submit similar requests by selecting the "Responsible Gaming" or "Account Limits" topic. Our team will review your submission and respond as quickly as reasonably possible, usually within 24 hours, although complex cases may take longer.

For general feedback on our responsible gaming measures or suggestions for improvement, you may contact us at the same addresses. Your comments help Solcasino and GALAKTIKA N.V. to continuously improve player protection for users of sol-ca.com, including those accessing from Canada.