Terms & Conditions
These Terms govern your relationship with the operator of the online gambling services offered at https://sol-ca.com (the "Website") under the brand Solcasino for users in Canada (excluding Ontario). These Terms are effective as of 1 January 2026 and apply to all access to and use of the services of Solcasino via sol-ca.com.
Definitions
For the purposes of these Terms, the following definitions apply unless the context clearly indicates otherwise:
- Operator means GALAKTIKA N.V., a public limited company incorporated under the laws of Curaçao with registration number 140803 and registered address at Scharlooweg 39, Willemstad, Curaçao, which operates the Website under online gambling licence no. 8048/JAZ2016-050 issued under the Antillephone N.V. master licence.
- Payment Processor means Unionstar Limited, a company incorporated in Cyprus with registration number HE 356131, having its office at Agias Fylaxeos & Zinonos Rossidi 2, 1st Floor, 3082 Limassol, Cyprus, which provides payment and financial processing services on behalf of the Operator.
- Website means the online gambling platform accessible at https://sol-ca.com and any subpages, including but not limited to the terms and conditions, bonus policy, privacy policy and responsible gaming pages.
- Brand or Solcasino means the commercial name and visual identity under which the Operator offers its services via sol-ca.com to users, including the localized offering known as Solcasino.
- User or Player means any natural person who accesses the Website, creates an account, or in any way uses the services provided by the Operator.
- Account means a registered user profile created on the Website, uniquely associated with a single Player and used to access games, deposit funds, place Bets and withdraw winnings.
- Services means all gambling and related services provided via the Website, including but not limited to casino games, slots, live casino, table games, promotional offers and ancillary functionalities such as account management and customer support.
- Bet or Stake means any monetary amount (in Canadian dollars or other accepted currency or equivalent) risked on the outcome of a game offered on the Website, whether using Cash Balance or Bonus Funds, as applicable.
- Wager means the act of placing a Bet and, where relevant, the accumulated total of Bets required to meet a wagering requirement associated with a Bonus or promotion.
- Bonus means any promotional benefit granted by the Operator, including but not limited to bonus money, free spins, cashback, tournaments, prize draws, loyalty or VIP rewards, subject to specific terms and wagering requirements set out in these Terms and in the Bonus Policy at https://sol-ca.com/en/bonus-policy.
- Bonus Funds means non-withdrawable virtual funds credited to a Player's Account as part of a Bonus or promotion, which may become withdrawable only after full compliance with all applicable wagering and other conditions.
- Cash Balance means the real-money part of the Player's Account consisting of deposited funds, winnings derived from such funds, and any other amounts not subject to wagering requirements.
- KYC (Know Your Customer) means the identity verification and due diligence procedures undertaken by the Operator in accordance with applicable laws, regulations, anti-money laundering (AML) and counter-terrorist financing (CTF) standards, and the Curaçao licence conditions.
- Restricted Jurisdiction means any country or territory in which online gambling is illegal or where the Operator has chosen not to offer its Services, including but not limited to the province of Ontario in Canada and any other territories listed from time to time on the Website.
- Force Majeure Event means any event beyond the reasonable control of the Operator, including but not limited to natural disasters, war, civil disturbance, governmental actions, interruption of telecommunications or services of third-party providers, and major technical failures.
- Dispute means any complaint, claim, or disagreement between a Player and the Operator relating to the Services, Account, Bets, payouts, or these Terms.
Account Registration
Eligibility and Age Requirements
- Minimum age: To register and use the Services, you must:
- be at least 18 years old; and
- have reached any higher minimum gambling age that applies in your province or territory of residence in Canada.
- Jurisdictional restrictions: By creating an Account you confirm that:
- you are resident in Canada and not physically located in a Restricted Jurisdiction when using the Services; and
- you are not resident in, nor accessing the Website from, the province of Ontario or any other jurisdiction where the Operator does not lawfully offer its Services.
- Single account rule: Each Player may hold only one Account on sol-ca.com. Creation of multiple Accounts, use of aliases or impersonation is prohibited and may result in suspension, closure and forfeiture of Bonuses and winnings.
Registration Process
- Account creation: To open an Account, you must complete the online registration form on the Website by providing:
- full legal name;
- date of birth;
- residential address in Canada (excluding Ontario, where access is restricted);
- valid email address and, where requested, mobile phone number; and
- a unique username and password.
- Email verification: After submitting the registration form, you will receive a verification link by email. Your Account will only become fully active once you have clicked the link and confirmed your email address.
- KYC and verification: Before enabling deposits, withdrawals, or certain features, the Operator may require you to complete KYC checks by providing:
- government-issued photo identification (e.g., passport, driver's licence);
- proof of address (e.g., utility bill or bank statement not older than 3 months);
- proof of payment method ownership (e.g., copy of card with masked digits, e-wallet screenshot); and
- any additional documentation reasonably necessary to comply with AML/CTF, sanctions, fraud and responsible gaming requirements.
- Timing: Verification will normally be processed within reasonable timeframes; however, delays may occur due to third-party checks, high volumes, or incomplete documentation. Until verification is completed to the Operator's satisfaction, deposit and withdrawal limits may apply and withdrawals may be withheld.
User Obligations
- Accuracy of data: You must ensure that all registration and KYC information is truthful, complete and up to date. You must promptly notify the Operator of any changes (e.g., address or contact details). Providing false or misleading information constitutes a material breach of these Terms.
- Password and security: You are solely responsible for:
- maintaining the confidentiality of your login credentials;
- implementing appropriate device security (e.g., PINs, biometrics, antivirus); and
- immediately notifying customer support at [email protected] if you suspect any unauthorized use of your Account.
- Prohibited uses: You undertake not to:
- open an Account or play on behalf of another person;
- allow any third party, including minors, to access or use your Account;
- use the Services for any unlawful purpose, including money laundering or fraud; or
- use VPNs, proxies, or other tools to disguise your location in order to circumvent geographic restrictions.
Betting & Gameplay Rules
General Principles
- Game rules: Each game available on the Website is governed by its specific rules, paytables and return-to-player (RTP) information provided by the relevant software provider. By placing a Bet, you agree to be bound by the game-specific rules as well as these Terms.
- Randomness and fairness: Outcomes are determined by certified random number generator (RNG) technology or, for live casino games, by physical game processes streamed in real time. The Operator relies on independent testing and its Curaçao licence framework to ensure fairness.
Placing Bets
- Types of Bets: You may place Bets on:
- video slots and casino-style games;
- table games and card games;
- live casino games; and
- any other game categories offered from time to time on the Website.
- Minimum and maximum stakes: Each game specifies minimum and maximum Bet amounts. Bets that fall outside these limits will not be accepted. The Operator may also impose overall per-account or per-transaction limits for risk management and responsible gaming reasons.
- Bet confirmation: A Bet is deemed placed when it is accepted by the Operator's servers and appears in your game history. If a discrepancy occurs between your on-screen display and the Operator's server records, the server records shall prevail, subject to applicable law.
- Use of funds: Bets are first deducted from your Cash Balance, unless the game or promotion specifically requires use of Bonus Funds. Where a Bonus is active, detailed rules on the order of fund use are set out in the Bonus Policy.
Cancellation and Modification of Bets
- Player cancellation: Once a Bet has been accepted and the game round has started, you cannot cancel, revoke, or modify the Bet except where the specific game rules expressly allow such action before the outcome is determined.
- Operator cancellation: The Operator may void or adjust a Bet, game round or payout if:
- a technical failure or malfunction affected game operation or displayed results;
- the Bet was accepted after the outcome was known or could reasonably be known;
- fraud, collusion, exploitation of a bug, or any other prohibited conduct is suspected; or
- the Bet violates these Terms, applicable law or any game-specific limitations.
Conduct in Live Casino and Chats
- Player behaviour: When using live casino features, chat rooms or other interactive elements, you must:
- refrain from abusive, offensive, discriminatory or harassing language;
- avoid spamming, advertising, or promoting other services or websites;
- not share personal or financial information of yourself or others; and
- follow the instructions of dealers, hosts and moderators.
- Prohibition of fraud and collusion: You must not:
- collude with other Players or with casino staff;
- manipulate, distort or interfere with game outcomes;
- use software, bots, scripts, hardware or other tools to obtain an unfair advantage; or
- engage in any activity that may be reasonably considered cheating.
Bonus Terms
General Bonus Provisions
- Separate policy: All Bonuses and promotions offered by Solcasino via sol-ca.com are subject to these Terms and the detailed Bonus Policy available at https://sol-ca.com/en/bonus-policy. In case of conflict, the specific Bonus or campaign terms published on the Website at the time of participation prevail.
- Eligibility: Bonuses are intended for recreational Players and may be restricted to:
- newly registered Players (welcome offers);
- specified provinces or payment methods; or
- Players meeting certain activity or loyalty thresholds.
Bonus Activation and Wagering Requirements
- Activation: Bonuses may require:
- a qualifying deposit meeting a minimum amount;
- entry of a bonus code; or
- manual opt-in via the Website or communication channels. Details are specified for each promotion.
- Wagering requirements: Unless otherwise stated:
- Bonus Funds and associated winnings must be wagered a specified number of times (e.g., 30x bonus amount, 30x deposit plus bonus, or as otherwise indicated);
- only Bets placed on eligible games contribute towards wagering; and
- different game categories may contribute at different rates (e.g., 100% for most slots, reduced percentage or 0% for table and live games).
- Timeframes: Bonuses and free spins are typically subject to expiry periods (for example, 7 - 30 days from activation, or as specified). If wagering is not completed within the stated timeframe, Bonus Funds and any winnings derived from them may be forfeited.
Prohibited Games and Actions
- Game restrictions: Certain games or providers may be excluded from Bonus wagering or may have limited contribution. A list of restricted games is maintained in the Bonus Policy and may be updated from time to time.
- Irregular play: The following, among others, may be considered Bonus abuse or irregular play:
- placing low-risk or zero-risk Bets (e.g., covering most outcomes on the same spin/round);
- using strategies designed to secure guaranteed profits irrespective of game outcome;
- delaying game rounds or bonus features (e.g., saving bonus rounds for later when no wagering is required);
- significantly increasing Bet size after a win while a Bonus is active to maximize high-volatility outcomes; or
- transferring funds between associated Accounts.
Combining Promotions
- Non-stacking rule: Unless explicitly stated, Bonuses cannot be combined. Only one active deposit Bonus may apply to your Account at any given time.
- Priority of Bonuses: If multiple promotions are technically available, the order of application and the treatment of any overlapping wagering requirements are governed by the Bonus Policy and the specific terms displayed when opting in.
- Cashback and loyalty: Cashback, loyalty points, and VIP rewards may be subject to separate conditions and may or may not carry wagering requirements, as defined in their respective rules.
Payments & Withdrawals
Deposit Methods and Limits
- Accepted methods: Solcasino via sol-ca.com may offer a range of deposit options, including:
- credit and debit cards (subject to issuer and network rules);
- e-wallets and online payment services;
- bank transfers and online banking solutions; and
- cryptocurrency or other emerging payment methods, where permitted.
- Currency: Deposits and gaming transactions for Canadian Players are generally processed in Canadian dollars (CAD). Where another currency is used, exchange rates and conversion fees may apply as determined by the payment provider.
- Minimum and maximum deposits: The Operator sets minimum and maximum deposit amounts for each payment method. These limits are displayed in the cashier section and may be adjusted for risk, compliance and responsible gaming reasons.
Withdrawals
- General rules: Withdrawals are, where possible, processed via the same method and to the same account used for deposit (closed-loop policy). The Operator may, at its discretion and subject to verification, propose alternative methods where the original is unavailable.
- Verification and security: Before processing withdrawals, the Operator may:
- require full completion of KYC checks;
- request additional payment method verification; and
- apply internal AML/CTF and fraud checks. Withdrawal processing times start only after successful completion of such checks.
- Processing times: The Operator endeavours to process withdrawal requests within reasonable internal timeframes (e.g., 24 - 72 hours), excluding weekends and public holidays in relevant jurisdictions. Actual receipt of funds depends on third-party providers and banks, which may extend overall processing to several business days.
- Withdrawal limits: Daily, weekly, or monthly withdrawal limits may apply and are set out in the cashier or in these Terms as updated from time to time. Higher limits may be granted to certain Players at the Operator's discretion.
Fees, Chargebacks and Refunds
- Fees: The Operator aims to process deposits and withdrawals without charging internal fees. However:
- third-party providers, banks or card issuers may charge processing, conversion, or intermediary fees; and
- the Operator may introduce reasonable administrative fees for specific transactions, with prior notice on the Website.
- Chargebacks: If a deposit is charged back, reversed or otherwise cancelled:
- the Operator may deduct the relevant amount from your Account balance;
- any winnings derived from the charged-back funds may be voided; and
- your Account may be suspended or closed, and the incident may be reported to relevant authorities and databases.
- Refund of Bets and Bonuses: Bets already placed and game rounds already completed are generally final and non-refundable. The Operator may, at its sole discretion and particularly in cases of technical error or game malfunction:
- void affected Bets and refund the original Stake to your Account; or
- reconstruct the Account balance as if the erroneous games had not occurred. Bonuses are non-refundable and may be cancelled if a Player requests closure of the Account or if Bonus abuse is detected.
Limitation of Liability
Operator's Obligations
- Fairness and integrity: The Operator undertakes to provide the Services:
- in accordance with its Curaçao licence (No. 8048/JAZ2016-050 under the Antillephone N.V. master licence);
- with games supplied by reputable providers using certified RNGs or regulated live-dealer mechanisms; and
- in a manner intended to ensure that game rules are correctly implemented and outcomes are determined fairly.
- Accuracy of results and records: The Operator shall use reasonable efforts to ensure that:
- game results, Account balances and transaction histories are accurately recorded; and
- errors are promptly investigated and corrected where necessary.
Exclusions of Liability
- Technical failures: To the maximum extent permitted by applicable law, the Operator is not liable for any loss, damage or expense arising from:
- interruptions, delays or failures of telecommunications, internet connections, or third-party systems;
- hardware or software malfunctions on your device;
- bugs, errors or defects in third-party software, unless directly caused by the Operator's gross negligence; or
- Force Majeure Events.
- Network interruptions and disconnections: If your gaming session is interrupted, the state of the game as recorded on the Operator's servers will determine the outcome. The Operator is not responsible for any perceived losses resulting from your inability to complete a game due to connection issues beyond the Operator's control.
- Indirect and consequential damages: The Operator is not liable for:
- indirect, incidental, special or consequential damages;
- loss of profits, business, data, or goodwill; or
- any claims arising from your breach of these Terms or misuse of the Services.
Limitation of Maximum Compensation
- Cap on liability: Without prejudice to mandatory statutory rights under applicable Canadian law, the total liability of the Operator to you for any single incident or series of related incidents shall, in all circumstances, be limited to the higher of:
- the amount of the Bet or Stake placed by you in relation to the game or transaction giving rise to the claim; or
- the amount of your net deposits to the Account during the three (3) months preceding the incident.
- Regulatory compliance note: Nothing in these Terms excludes or limits liability:
- for death or personal injury caused by negligence;
- for fraud or fraudulent misrepresentation; or
- to the extent that any such exclusion or limitation is prohibited under applicable Canadian consumer protection or other mandatory laws.
Intellectual Property Rights
Ownership
- Operator content: All intellectual property rights in and to the Website and its content are owned by the Operator, its affiliates, or its licensors. This includes:
- all trademarks, logos and branding associated with Solcasino and sol-ca.com;
- website design, layout, text, graphics, images, audio and video material;
- software, source code, object code, databases and underlying systems; and
- any other materials and content made available through the Services.
- Third-party rights: Game providers and other partners retain ownership of their respective intellectual property, which is used by the Operator under licence.
Permitted Use and Restrictions
- Limited licence: Subject to compliance with these Terms, you are granted a personal, non-exclusive, non-transferable, revocable licence to access and use the Website and Services solely for your private, non-commercial entertainment.
- Prohibited activities: You must not, without prior written consent from the Operator:
- copy, reproduce, modify, adapt, translate, distribute, or create derivative works from any part of the Website or its content;
- reverse engineer, decompile, disassemble or otherwise attempt to obtain source code from the software used on the Website, except where permitted by mandatory law;
- remove, alter or obscure any copyright, trademark or other proprietary notices; or
- use any automated tools (including crawlers, robots, or scrapers) to access or index the Website for any purpose other than lawful caching or search engine indexing.
Privacy & Data Protection
Your personal data is collected, used, stored and otherwise processed in accordance with the Operator's Privacy Policy and Cookie Policy available at https://sol-ca.com/en/privacy-policy.
- Scope: The Privacy Policy explains, among other things, the categories of personal data processed, the purposes and legal bases of processing, data retention periods, rights of data subjects and information on cookies and similar technologies.
- Consent and compliance: By creating an Account or using the Services, you acknowledge that you have read and understood the Privacy Policy and consent to the processing of your data as described therein, including any international transfers required for the provision of the Services, subject to applicable data protection laws.
Changes to Terms
Amendment Procedure
- Right to modify: The Operator may amend, update or replace these Terms from time to time to reflect:
- changes in legal or regulatory requirements (including Canadian market developments and Curaçao licensing rules);
- enhancements to the Services and technological developments; or
- adjustments to business practices, risk management or responsible gaming measures.
- Notification: Material changes to these Terms will, where practicable, be communicated to you via:
- email to the address associated with your Account; and/or
- prominent notices or banners on the Website (e.g., at login or in the terms and conditions section).
Acceptance and Disagreement
- Continued use: Your continued access to or use of the Services after the effective date of updated Terms constitutes your acceptance of those changes.
- Right to discontinue use: If you do not agree with any updated Terms, you must:
- stop using the Website and Services immediately; and
- contact customer support to request closure of your Account and withdrawal of any remaining eligible Cash Balance, subject to verification and these Terms.
Termination & Suspension
Operator's Right to Suspend or Close Accounts
- Grounds for action: The Operator may suspend or terminate your Account, and/or restrict your access to the Services, at its reasonable discretion, including where:
- you breach any provision of these Terms, the Bonus Policy, or the Privacy Policy;
- you provide false or misleading information during registration or KYC;
- there is suspicion of fraud, money laundering, terrorist financing, chargebacks, collusion, Bonus abuse or any unlawful activity;
- you are located in or a resident of a Restricted Jurisdiction (including Ontario); or
- the Operator is required to do so by law, regulatory authorities or its payment providers.
- Temporary suspension: During an investigation, your Account may be temporarily suspended, with access to funds and Bonuses restricted until the matter is resolved.
Player's Right to Close Account
- Voluntary closure: You may request closure of your Account at any time by contacting customer support at [email protected]. The Operator may ask you to confirm your identity and intentions before processing the request.
- Self-exclusion: For responsible gaming reasons, you may also request a temporary break or self-exclusion period as detailed in the Responsible Gaming policy at https://sol-ca.com/en/responsible-gaming.
Consequences of Termination or Suspension
- Funds remaining: Upon closure of your Account:
- any remaining Cash Balance, not subject to investigation, chargeback, legal restriction or Bonus abuse, will be paid to you in accordance with these Terms; and
- all active Bonuses, Bonus Funds and related winnings that have not yet met wagering or other conditions may be cancelled, unless otherwise required by law.
- Outstanding investigations: Where investigations are ongoing, the Operator may withhold funds and information and may ultimately:
- confiscate funds associated with unlawful or fraudulent activity; and/or
- report the matter to competent authorities or regulators.
- Survival of terms: Provisions relating to intellectual property, limitation of liability, governing law and dispute resolution, and any other clauses that by their nature should survive termination, shall continue to apply after Account closure.
Governing Law & Jurisdiction
Applicable Law
- Primary governing law: These Terms, your Account and any use of the Services are governed by and construed in accordance with the laws of Curaçao, without prejudice to any mandatory provisions of the laws of your Canadian province or territory of residence that may apply for consumer protection purposes.
- Regulatory framework: The Operator provides Services under online gambling licence no. 8048/JAZ2016-050 issued under the Antillephone N.V. master licence and remains subject to the supervisory framework of the Curaçao Gaming Control Board and related authorities.
Dispute Resolution
- Internal complaint process: If you have any complaint or Dispute regarding the Services, you should first contact customer support at [email protected] or, for escalated complaints, at [email protected], providing:
- your full name and Account details;
- a clear description of the issue; and
- all relevant supporting information (e.g., screenshots, transaction IDs).
- External dispute resolution / ADR: If you are not satisfied with the Operator's final response, you may seek further assistance or mediation through recognized alternative dispute resolution (ADR) or complaint platforms relevant to Curaçao-licensed operators or independent portals such as third-party review and mediation sites, including https://askgamblers.com/online-casinos/reviews/sol-casino, as available at the time of the Dispute.
- Courts and arbitration: Subject to any mandatory local rights you may have as a consumer in Canada, any unresolved Dispute shall be submitted to the competent courts of Curaçao. The Operator may also, where appropriate and lawful, propose arbitration or other alternative mechanisms in accordance with applicable rules.
Contact Information
If you have any questions about these Terms, your Account or the Services of Solcasino operated via sol-ca.com, you may contact the Operator using the following details:
- Customer Support (primary):
- Email: [email protected]
- Availability: 24/7 (English-language support)
- Complaints / Escalations:
- Email: [email protected]
- Purpose: escalation of unresolved issues and forwarding of complaints in line with the Operator's licence obligations.
- Registered Address of Operator (GALAKTIKA N.V.):
- Scharlooweg 39, Willemstad, Curaçao
- Registration number: 140803
- Payment Processing Entity (Unionstar Limited):
- Agias Fylaxeos & Zinonos Rossidi 2, 1st Floor, 3082 Limassol, Cyprus
- Registration number: HE 356131
- Website:
- Official Canadian brand domain: https://sol-ca.com
- Terms and Conditions: https://sol-ca.com/en/terms-and-conditions
- Responsible Gaming resources (Canadian context): https://sol-ca.com/en/responsible-gaming and external guidance such as https://responsiblegambling.org.